How to File a Grievance on Kaveri Portal: Step-by-Step Guide

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Grievance on Kaveri Portal: The Kaveri Online Services Portal, managed by the Department of Stamps and Registration, Government of Karnataka, provides a seamless way to access property-related services, including registration, encumbrance certificates, and e-stamping. However, if users face any issues with these services, they can lodge a grievance through the portal.

This guide explains the step-by-step process to file a grievance on the Kaveri Online Portal and track its status.

Why File a Grievance on Kaveri Portal?

You can file a grievance for various reasons, including:

  • Technical issues (login problems, payment failures, etc.)
  • Errors in Encumbrance Certificate (EC)
  • Delays in document approval
  • Incorrect property details
  • Problems with e-stamping payments
  • Issues related to registration and certified copies

Step-by-Step Process to File a Grievance on Kaveri Portal

Step 1: Visit the Official Kaveri Portal

  1. Open a web browser and go to https://igr.karnataka.gov.in.
  2. Click on the “Grievance” or “Helpdesk” section on the homepage.

Step 2: Log in to Your Account

  • Enter your Username and Password.
  • If you are a new user, register first by clicking on “New User? Register Here” and follow the instructions.

Step 3: Select ‘Lodge Grievance’ Option

  • Once logged in, navigate to the Grievance section.
  • Click on “Lodge a Grievance” to start the complaint process.

Step 4: Fill in the Grievance Form

  • Select the type of issue from the dropdown menu (e.g., login issues, EC errors, e-stamping problems, etc.).
  • Provide your name, email ID, mobile number, and registered user ID.
  • Enter the property details or transaction ID (if applicable).
  • Describe the issue clearly and accurately.
  • Upload supporting documents or screenshots if required.

Step 5: Submit the Grievance

  • After filling in the necessary details, click on “Submit”.
  • Note down the Grievance Reference Number for future tracking.

How to Track Your Grievance Status?

  1. Log in to the Kaveri Online Portal.
  2. Click on the “Grievance Status” tab.
  3. Enter your Grievance Reference Number.
  4. Click Submit to check the current status.
  5. If the issue is unresolved for an extended period, you may escalate it by contacting the Kaveri Helpdesk.

Contact Kaveri Helpline for Further Assistance

If your grievance is not resolved, you can reach out to the Kaveri Helpdesk:

  • Helpline Number: 080-2224 0606 / 080-2235 3983
  • Email Support: kaverihelpdesk@karnataka.gov.in
  • Office Address: Kaveri Bhavan, K.G. Road, Bengaluru – 560009, Karnataka, India

Read Kaveri Portal-

Final Thoughts

The Kaveri Grievance System ensures transparency and efficiency in resolving user complaints. By following the steps above, you can easily register and track your grievance online without the need to visit the Sub-Registrar’s Office.

Have you filed a grievance on the Kaveri Portal? Share your experience or queries in the comments below!

Read- Khajane 2

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